Customer Support Executive – SBI Process

Customer Support Executive – SBI Process

Location:

On-site – [Office Location based on allocation]

Process:

SBI

Number of Positions:

20

Employment Type:

Full-time

Salary / CTC:

• Freshers: ₹25,000 CTC (₹20,000 Take Home)
• Experienced: ₹27,000 CTC (₹22,000 Take Home)
• 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)

Shift & Working Days:

• Shift: 8 AM – 8 PM (Any 9 hours)
• 6 working days with 1 rotational weekly off

Experience Required:

• Freshers & Experienced candidates welcome

Educational Qualification:

• 12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

• Excellent verbal and written communication in English & Kannada
• Strong customer handling and problem-solving skills
• Basic computer literacy (MS Office, typing, CRM tools)
• Ability to work in high-volume call environment
• Strong interpersonal and multitasking skills

Nice-to-Have Skills:

• Experience in banking or financial BPO
• Knowledge of banking products or loans

Roles & Responsibilities:

• Handle inbound and outbound customer queries for SBI services
• Provide clear and timely solutions and updates
• Maintain detailed logs in CRM systems
• Escalate unresolved issues to relevant departments
• Ensure adherence to process and quality guidelines
• Support the team in achieving daily operational targets

Hiring Need:

Immediate

✅ Highlights Across All Processes:

• Only English & Hindi for Razorpay, Good English for Tata, English & Kannada for SBI
• Immediate joiners preferred
• Freshers and experienced candidates can apply
• Fixed salary with take-home pay and incentives