Customer Support Executive – Razorpay Process

Customer Support Executive – Razorpay Process

Location:

On-site – [Office Location based on allocation]

Process:

Razorpay

Employment Type:

Full-time

Salary / CTC:

• Freshers: ₹25,000 CTC (₹20,000 Take Home)
• Experienced: ₹27,000 CTC (₹22,000 Take Home)
• 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)

Shift & Working Days:

• Shift: 8 AM – 8 PM (Any 9 hours)
• 6 working days with 1 rotational weekly off

Experience Required:

• Freshers & Experienced candidates welcome
• 1+ year relevant experience preferred for higher CTC

Educational Qualification:

• 12th Pass / Graduate (Any Stream)

Required Skills & Competencies:

• Excellent verbal and written communication in English & Hindi
• Strong customer handling and problem-solving abilities
• Basic computer literacy (MS Office, typing, navigation, CRM tools)
• Ability to multitask in a high-volume environment
• Interpersonal skills and professional attitude

Nice-to-Have Skills:

• Experience in fintech or BPO customer support
• Familiarity with payment platforms and financial transactions

Roles & Responsibilities:

• Handle inbound and outbound queries for Razorpay services
• Provide clear, accurate, and timely information to customers
• Maintain CRM or tracking systems with customer interactions
• Escalate unresolved issues to the relevant department
• Follow process guidelines and quality standards
• Support the team in achieving daily and weekly targets
• Ensure compliance with company policies and KYC norms

Hiring Need:

Immediate