Telecalling Executive

Job Description – Telecalling Executive

Location: Rajkot, Gujarat

Company: Khushbu Auto Finance Ltd. (KAFL)

Company Overview

Khushbu Auto Finance Ltd. (KAFL) is a Non-Banking Financial Company (NBFC), incorporated in 1994 and registered with the Reserve Bank of India (RBI) since 1999. KAFL is a wholly owned subsidiary of Atul Auto Limited and operates as its captive financing arm, specializing in three-wheeler vehicle finance. The company has a strong presence across 14 states with over 100 branches, headquartered in Rajkot, Gujarat.

Position Summary

The Telecalling Executive will be responsible for making outbound calls to customers, explaining loan products, generating leads, and coordinating with internal sales and credit teams to support business growth.

Key Responsibilities

• Make outbound calls to prospective and existing customers
• Explain vehicle loan products, EMI details, and company offerings
• Generate and follow up on leads for sales and collection teams
• Maintain accurate call records and customer data
• Coordinate with branch, sales, and credit teams for closures
• Handle customer queries professionally and courteously
• Achieve daily and monthly calling and lead targets

Eligibility Criteria

• Minimum qualification: 12th Pass / Graduate preferred
• Freshers and experienced candidates can apply
• Good communication skills in Gujarati and Hindi
• Basic computer knowledge (MS Excel, calling systems)
• Ability to handle targets and work under pressure

Preferred Skills

• Telecalling or customer handling experience (Finance background preferred)
• Clear voice and persuasive communication skills
• Positive attitude and customer-focused approach