SMB – Customer Support Executive

Roles & Responsibilities

• Handle customer queries and provide accurate and timely resolutions.
• Assist customers with troubleshooting and service-related issues.
• Handle queries related to prepaid and postpaid services.
• Understand customer concerns and provide appropriate information and guidance.
• Maintain professional, polite, and customer-focused communication.
• Communicate effectively in English while handling customer interactions.
• Follow process guidelines, company policies, and customer service quality standards.
• Maintain a high level of customer satisfaction during every interaction.

Candidate Requirements

• Good proficiency in English is mandatory.
• Minimum qualification: 12th Pass or Any Degree.
• Freshers and experienced candidates are eligible.
• Strong communication and customer-handling skills.
• Good problem-solving and troubleshooting abilities.
• Customer-focused and professional approach.
• Comfortable working in 24/7 rotational shifts.
• Willingness to work as per business and process requirements.