Customer Support Executive – Design Cafe (Homelane Process)

Job Title:

Customer Support Executive – Design Cafe (Homelane Process)

Job Category:

Customer Support / Voice Process / Interior Solutions Support

Shift Timings:

General Shift (No Night Shifts)

Employment Type:

Full-Time

Work Type:

Work from Office (No cab facility provided)

Job Description:

We are hiring Customer Support Executives for the Design Cafe process (under Homelane). This role involves voice-based customer interaction and coordination in the home interior solutions segment. The role is based on strong communication skills in English, Hindi, and a regional language. This is a great opportunity for candidates looking to build a long-term career in customer service and home design support.

You will be expected to handle client queries with professionalism, manage post-sales support, and ensure customer satisfaction. You must be flexible to work 6 days a week with 1 rotational weekly off. Please note that no cab facility is provided.

Candidates with a minimum of 6 months experience are preferred, but freshers with strong communication skills and interest in the home/interior space are also welcome.

This is a walk-in recruitment process scheduled for Monday, and shortlisted candidates must meet Mr. Chandra only. Any candidate approaching another team or misdirected will not be entertained.

Salary Structure:

• Experienced: ₹25,000 CTC / ₹21,000 take-home + incentives
• Fresher: ₹22,000 CTC / ₹18,000 take-home + incentives

Key Responsibilities:

• Handle inbound/outbound calls and support customer inquiries
• Coordinate with design teams and customers regarding their orders
• Manage follow-ups and ensure timely resolution of client issues
• Maintain CRM entries and ticketing systems as per process
• Deliver high customer satisfaction and professionalism during interactions

Skills Required:

• Excellent verbal communication in English
• Fluency in Hindi and one regional language
• Customer-centric attitude and problem-solving skills
• Basic computer knowledge (MS Excel, CRM usage)
• Ability to handle client queries with patience and professionalism

Qualification:

• Minimum: 12th Pass / Graduate preferred
• Experience: 0–2 years (6+ months experience preferred with relieving papers)

Work Location:

Bangalore (On-site, walk-in required)

Walk-in Date: Monday

Contact Person: Mr. Chandra (Only)

Additional Requirements:

• Candidate must carry experience documents (if applicable)
• No cab or transportation will be provided
• Must be comfortable working 6 days a week with rotational off