Presales

Key Responsibilities

Handle inbound and outbound calls, emails, and walk-in inquiries for pre-sales real estate projects

Explain project details including pricing, layouts, amenities, payment plans, and timelines

Qualify leads based on budget, requirements, and buying intent

Schedule and coordinate site visits with clients and sales managers

Maintain accurate records of leads, follow-ups, and client interactions in CRM systems

Conduct initial presentations (in person or virtual) for prospective buyers

Follow up consistently to nurture leads and move them through the sales funnel

Coordinate with marketing, sales, and channel partners to ensure smooth lead flow

Assist with documentation, booking forms, and basic sales administration

Stay updated on project inventory, market trends, and competitor offerings

Required Skills & Qualifications

Bachelor’s degree in Business, Marketing, Real Estate, or related field (preferred)

1–3 years of experience in real estate sales, pre-sales, or customer engagement

Strong communication, negotiation, and interpersonal skills

Ability to understand customer needs and match them with suitable properties

Familiarity with CRM tools and MS Office

Goal-oriented with strong follow-up discipline

Professional appearance and client-focused attitude

Preferred Skills

Experience in pre-launch or under-construction real estate projects

Knowledge of local real estate market and regulations

Multilingual abilities (depending on market)

Experience working with channel partners or brokers

Key Performance Indicators (KPIs)

Number of qualified leads generated

Conversion rate from inquiry to site visit

Site visit to booking ratio

Follow-up efficiency and response time

Customer satisfaction and feedback

Work Environment

Office-based with frequent client interactions