Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Freshers (2024/2025 graduates)

Compensation

• Freshers: ₹21,000 take-home (Approx. 3 LPA CTC)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

Key Responsibilities

• Handle inbound and outbound calls with US customers.
• Provide accurate information, resolve queries, and maintain strong call openings and closures.
• Support client’s hiring requirements by screening candidates and documenting outcomes in tools.
• Deliver outstanding customer experiences while meeting quality and productivity targets.
• Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion).
• Collaborate in a team-driven environment with flexibility for weekend shifts.

Eligibility & Screening Guidelines

• Freshers: 2024 graduates (2025 pass-outs considered if cleared 1–5 semesters & have 6th-semester hall ticket).
• Must clear Versant Test with score ≥ 58.
• Strong English communication skills (verbal & written).
• Confident in call handling, introductions, and closures.
• Prior exposure to US contact centers is preferred.

Skills Required

• Excellent communication skills (verbal & written).
• Strong problem-solving and interpersonal skills.
• Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun).
• Ability to handle pressure and client expectations.
• Technical adaptability to use call handling, CRM, and reporting tools.

Work Locations

• Freshers: Prestige Technopolis, 8/1, Marigowda Rd, Adugodi, Bengaluru, Karnataka.

Hiring Process

1. Initial Screening (communication & eligibility check)
2. Versant Test (minimum score 58)
3. Communication/Voice & Accent round
4. Operations round