Merchant On-boarding Executive

Key Responsibilities

Restaurant Acquisition & Onboarding

• Visit restaurants in assigned areas to pitch and onboard them onto the online platform
• Explain platform benefits, commission structure, service models, and operational processes
• Collect and verify required onboarding documents (FSSAI, GST, PAN, bank details, menu, images, etc.)
• Ensure accurate data entry and profile creation on the platform

Field Operations & Coordination

• Conduct face-to-face meetings with restaurant owners/managers
• Coordinate with internal onboarding, operations, and support teams
• Assist restaurants in completing menu uploads, pricing, and tax setup
• Support training on app usage, order management, and dashboard features

Activation & Go-Live Support

• Ensure timely activation and first order readiness
• Resolve basic onboarding issues related to menus, images, pricing, and documentation
• Track onboarding status and follow up until go-live completion

Relationship Management

• Build strong relationships with restaurant partners
• Act as a point of contact during the onboarding phase
• Address queries and escalate issues when required