Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Experience: Experienced (7months to 3 years)

Compensation

• Experienced: ₹28,000 – ₹40,000 CTC (based on level & experience)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

Key Responsibilities

• Handle inbound and outbound calls with US customers.
• Provide accurate information, resolve queries, and maintain strong call openings and closures.
• Support client’s hiring requirements by screening candidates and documenting outcomes in tools.
• Deliver outstanding customer experiences while meeting quality and productivity targets.
• Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion).
• Collaborate in a team-driven environment with flexibility for weekend shifts.

Eligibility & Screening Guidelines

• Experienced (0.6–3 years): Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.
• Mandatory: PF history from previous organizations.
• Must clear Versant Test with score ≥ 58.
• Strong English communication skills (verbal & written).
• Confident in call handling, introductions, and closures.
• Prior exposure to US contact centers is preferred.

Skills Required

• Excellent communication skills (verbal & written).
• Strong problem-solving and interpersonal skills.
• Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun).
• Ability to handle pressure and client expectations.
• Technical adaptability to use call handling, CRM, and reporting tools.

Work Locations

• Pritech Park SEZ, Block 7, Outer Ring Rd, Bellandur, Bengaluru, Karnataka.

Hiring Process

1. Initial Screening (communication & eligibility check)
2. Versant Test (minimum score 58)
3. Communication/Voice & Accent round
4. Operations round