Customer Support & Upselling Specialist – International Voice Process

Job Title: Customer Support & Upselling Specialist – International Voice Process

Company: Accenture

Process Name: Virazan Telecom Process

Location: Gurgaon

Employment Type: Full-Time

Work Type: Onsite (Both side cabs provided – up to 40 km)

Minimum Qualification: Graduate or Undergraduate with C1 English proficiency

Experience Required: Minimum 1 year in International Voice Process with Tier-1 Companies

Languages Required: English (C1 mandatory)

About the Company

Accenture is a global professional services leader, specializing in digital, cloud, and security. With unmatched experience across more than 40 industries, Accenture brings innovation to improve the way the world works and lives. This role is aligned with the Virazan Telecom Process, serving international US-based customers and delivering top-notch client satisfaction.

Job Description

We are hiring motivated and experienced Customer Support & Upselling Specialists for our International Voice Process (US-based customers). This role requires strong communication skills, proven experience in international voice processes, and the ability to upsell telecom products and services while ensuring customer satisfaction.

This opportunity offers excellent earning potential with high monthly incentives, joining bonus, and fast-paced career growth within one of the world’s leading consulting and technology companies.

Key Responsibilities

• Handle inbound and outbound calls with international US customers.
• Provide customer support by addressing service queries, billing issues, and product-related concerns.
• Proactively engage in upselling telecom products/services to customers, ensuring revenue growth.
• Achieve sales and service KPIs such as AHT, FCR, CSAT, and upselling targets.
• Document customer interactions in CRM systems with accuracy and clarity.
• Collaborate with internal teams to resolve escalations effectively.
• Ensure adherence to company processes, compliance, and data security standards.

Skills & Qualifications

• Any Graduate or Undergraduate with C1 English proficiency (mandatory).
• Minimum 1 year of work experience in international voice process with Tier-1 companies (mandatory).
• Strong communication and interpersonal skills.
• Sales-oriented mindset with proven ability in upselling and cross-selling.
• Good problem-solving and conflict-resolution skills.
• Ability to work in rotational US shifts (night shifts included).
• Must not have applied to Accenture in the last 1 year (cooling period).

Compensation & Benefits

• Fixed monthly salary up to ₹44,000 in hand.
• Performance-based incentives up to ₹25,000–₹35,000 per month.
• One-time joining bonus of ₹25,000.
• Both-side cab facility (up to 40 km).
• Medical insurance and employee benefits as per company policy.
• Exposure to international client management and career advancement opportunities with Accenture.