Customer Support Specialist – Italian Language

Job Title: Customer Support Specialist – Italian Language (Voice Process)

Company: Transcom India

Location: Gurgaon

Shift Timings: 5 Days Working (Both Side Cabs Provided)

Salary Offered: ₹11 LPA

Minimum Qualification: Any Graduate with excellent communication skills

Experience Required: Minimum 1 year in Italian language customer support

Certification Requirement: B2.2 or C1 Level Certificate in Italian language

Languages Required: Italian (mandatory), English

About the Company

Transcom India is a global leader in customer experience management, providing advanced customer engagement solutions across industries. With a commitment to excellence, innovation, and multilingual customer support, Transcom India empowers businesses worldwide to deliver seamless client experiences.

Job Description

We are hiring for a Customer Support Specialist – Italian Language (Voice Process) to join our Gurgaon office. The role involves handling customer interactions in Italian, resolving queries, and ensuring top-notch customer satisfaction. Candidates must hold a B2.2 or C1 Italian language certification and have at least 1 year of professional experience in an Italian voice process. This position is ideal for language experts who are passionate about communication, problem-solving, and delivering exceptional service.

Key Responsibilities

• Handle inbound and outbound calls in Italian to assist customers with queries, complaints, and requests.
• Provide clear, accurate, and prompt solutions to customer issues, ensuring a high-quality customer experience.
• Maintain customer records and document interactions in CRM systems.
• Collaborate with internal teams to resolve escalations effectively.
• Meet defined KPIs including customer satisfaction, call quality, and productivity targets.
• Adhere to process compliance, quality standards, and company policies.
• Ensure professional and courteous communication at all times.

Skills & Qualifications

• Graduate in any discipline (mandatory).
• Minimum 1 year of experience in customer support with Italian as the primary language.
• B2.2 or C1 certification in Italian language (mandatory).
• Excellent verbal and written communication skills in both Italian and English.
• Strong customer service orientation with problem-solving ability.
• Ability to work in a fast-paced, high-volume process environment.
• Flexible to work in rotational shifts with 5 days working and cab facility.

What We Offer

• Competitive package of ₹11 LPA.
• Transport facility (both sides cabs).
• Exposure to working with a leading global organization.
• Opportunity to enhance language and customer service skills.
• Supportive and inclusive workplace culture.