Customer Service Representative

Work onsite in our Bengaluru office!

We are looking for detail-oriented and customer-focused candidates to join our healthcare team in Bangalore. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice/non voice processes and a keen eye for detail.

Job Title: Blended Process Agent (Voice & Back Office) – US Healthcare

Job Type: Full-Time

Shift Timings: Night Shift

Work Environment: Work From Office

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

What requirements must I meet to join the team?

Experience Required:

• Minimum 6 months of experience in healthcare BPO or similar domain.

Key Skills & Requirements:

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
• English Proficiency: B2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Why join our ResultsCX team?

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities