Customer Service Executive Profile

Job Title: Customer Service Executive

No. of Positions: 20

Language Required: Punjabi

Job Overview:

We are looking for 20 enthusiastic and customer-focused individuals to join our team as Customer Service Executives. The ideal candidates will have prior experience in outbound customer service roles and must be fluent in the Punjabi language. This is an excellent opportunity for individuals who are passionate about customer interaction and possess strong communication and persuasion skills.

Key Requirements:

• Educational Qualification:
• Minimum qualification required is 12th pass from a recognized board.
• Experience:
• A minimum of 1 year of experience in an outbound customer service profile is mandatory.
• Experience in the BPO voice process will be considered a strong advantage.
• Language Skills:
• Fluency in Punjabi is a must.
• Good command over verbal communication in general is essential.
• Communication & Interpersonal Skills:
• Should possess excellent convincing skills and a customer-centric approach.
• Must have clear diction and clarity in speech, with the ability to handle queries professionally.
• Responsibilities:
• Making outbound calls to customers.
• Handling customer inquiries, promoting services, and resolving concerns efficiently.
• Maintaining records of customer interactions and transactions.
• Compensation:
• Attractive salary of ₹25,000 CTC per month, along with performance-based incentives.

Preferred Skills:

• Prior experience in customer service or sales through voice calls.
• Result-driven and capable of working in a fast-paced environment.