Associate - Customer Success

Job description

As an Associatein Customer Success, youll work on complex problem statements, closelycoordinating with cross-functional teams to ensure customer needs are metefficiently and effectively. This role is suited for someone who can thrive ina high-energy, cross-functional environment and enjoys working on multipletasks where time, resources and expectations must be managed effectively.

You will:

Develop a deepunderstanding of UrbanPipers suite of products to assist customers inmaximizing their digital experience.

Provide end-to-endsupport to customers in managing their online menus during the onboardingprocess and post go-live, ensuring they have the tools and support they need tosucceed.

Collaborate with theCustomer Success Manager and Technical Account Manager to understand customerrequirements, clarify product-related questions, and deliver viable solutionsor alternatives.

Work closely with theCustomer Service and Product Engineering (PE) teams to facilitatequick and effective issue resolution, ensuring a seamless experience forcustomers in your portfolio.

Build strong, lastingrelationships by actively engaging with customers, striving to exceedexpectations, and taking extra measures to ensure satisfaction.

Partner withcross-functional team members, aligning efforts to deliver the best possiblecustomer experience and drive long-term value for our clients.

We are looking for someone who has/is:

Proven experience inCustomer Success or Relationship Management, ideally within the SaaS space.

A Bachelors degreeas a minimum educational qualification (Engineering degrees preferred).

Proficiency inEnglish, both written and spoken, with strong communication and interpersonalskills to facilitate cross-team collaboration.

Strong analyticalskills with a passion for problem-solving and continuous improvement.

Proficiency withtools like Google Workspace, Microsoft Office and other related platforms.

The ability toquickly learn new products, tools, and technologies and share that knowledgeeffectively with customers.

Willing to work inthe US hours.

Nice to have:

Prior experience inthe food and beverage (FB) industry, ideally in a role that involveddigital transformation or technology implementation.

A basic understandingof API integration is advantageous but not mandatory.

Experience working infast-paced, dynamic environments where adaptability is key.

Role: Customer Success Associate

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate