Application Developer – Microsoft Dynamics 365 Customer Engagement

Role Overview

We are looking for a skilled Application Developer – Microsoft Dynamics 365 Customer Engagement with 3–6 years of experience in administering and supporting Microsoft Dynamics CRM/Dynamics 365 (On-Premises) environments. The ideal candidate will be responsible for managing CRM infrastructure, deployments, system performance, integrations, and production support while ensuring platform reliability, security, and high availability.

Key Responsibilities

Microsoft Dynamics CRM Administration

• Install, configure, and maintain Microsoft Dynamics CRM/Dynamics 365 (On-Premises) environments.
• Deploy and manage CRM organizations using Deployment Manager.
• Perform CRM upgrades, patches, hotfix installations, and environment maintenance.
• Configure authentication methods including Active Directory, Claims-Based Authentication (CBA), and Internet-Facing Deployment (IFD).
• Manage users, security roles, business units, and organizational settings.
• Perform CRM organization backup, restore, import, export, and environment refresh activities.
• Monitor application health, troubleshoot production issues, and ensure system availability.

Infrastructure & Windows Server Administration

• Support Windows Server provisioning and configuration for CRM environments.
• Perform server administration, security hardening, and performance monitoring.
• Coordinate infrastructure maintenance and system optimization activities.

SQL Server Administration

• Install, configure, and administer Microsoft SQL Server environments supporting CRM.
• Manage database backups, restores, migrations, maintenance plans, and permissions.
• Monitor SQL Server performance and optimize database operations.
• Support high availability, disaster recovery, and database troubleshooting.

IIS & Reporting Services

• Configure and maintain IIS for CRM web applications.
• Manage application pools, websites, authentication methods, and HTTPS bindings.
• Install, configure, and troubleshoot SQL Server Reporting Services (SSRS) and CRM reporting extensions.

SSL & Security Management

• Generate and manage SSL certificates, including installation, renewal, and replacement.
• Configure secure HTTPS communication across CRM, IIS, ARR, and SSRS environments.
• Troubleshoot SSL certificate, authentication, and connectivity issues.

Network & Integration Support

• Coordinate firewall, DNS, and network connectivity requirements.
• Support reverse proxy, load balancer, and Application Request Routing (ARR) configurations.
• Configure and maintain integrations with enterprise applications and middleware.
• Troubleshoot integration, networking, and service-related issues.

Deployment & Release Management

• Execute solution deployments across Development, Test, UAT, and Production environments.
• Coordinate release activities, deployment validation, and rollback procedures.
• Support production releases with minimal downtime.

Monitoring & Documentation

• Monitor CRM services, IIS logs, SQL logs, Windows Event Viewer, and application performance.
• Perform root cause analysis and implement performance improvements.
• Create and maintain installation guides, operational documentation, deployment procedures, and disaster recovery documentation.

Required Skills

• Microsoft Dynamics CRM / Dynamics 365 (On-Premises) Administration
• Windows Server Administration
• Microsoft SQL Server Administration
• IIS Administration
• SQL Server Reporting Services (SSRS)
• Active Directory Administration
• SSL Certificate Management
• Deployment Manager
• PowerShell Scripting
• DNS, TCP/IP, HTTP/HTTPS, Firewall Configuration
• Backup, Restore, and Disaster Recovery
• Performance Monitoring and Troubleshooting

Preferred Skills

• Experience with Application Request Routing (ARR)
• Claims-Based Authentication (CBA) and Internet-Facing Deployment (IFD)
• Azure DevOps or GitHub deployment workflows
• Microsoft Graph API and Exchange integrations
• Enterprise middleware platforms such as Axway Secure Transport

Experience & Qualifications

• 3–6 years of experience administering Microsoft Dynamics CRM/Dynamics 365 (On-Premises).
• Strong expertise in Windows Server, SQL Server, IIS, and SSRS administration.
• Experience managing production CRM environments, deployments, and infrastructure support.
• Hands-on experience with SSL certificate implementation, database restoration, and enterprise troubleshooting.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Key Competencies

• Strong analytical and problem-solving skills.
• Excellent understanding of Microsoft Dynamics CRM architecture and infrastructure.
• Ability to manage multiple environments and production deployments.
• Strong documentation and communication skills.
• Ability to collaborate effectively with infrastructure, database, networking, and development teams.
• Experience supporting business-critical enterprise applications with high availability requirements.

This version is ATS-friendly, structured, and aligned with the Application Developer – Microsoft Dynamics 365 Customer Engagement (Z2 | 3–6 Years | Bangalore) role.