Job Description – Telecaller

Position Details

Role: Telecaller

Industry: Banking

Department: Collections

Location: Noida

Process Type: DRA / Non-DRA

Qualification: Intermediate (10+2) & Above

Experience: Fresher / Experienced Both Can Apply

Salary Range: ₹12,000 – ₹20,000 per month (As per experience and process)

Open Positions

• 20 Openings – Immediate Joining – Both Fresher & Experienced – ₹12K–15K – Non-DRA
• 30 Openings – Immediate Joining – CS Experience Required – ₹15K–18K – Non-DRA
• 40 Openings – Immediate Joining – Both Fresher & Experienced – ₹16K–20K – DRA

Roles & Responsibilities

• Make outbound calls to customers regarding pending payments, EMI reminders, and collection follow-ups.
• Handle customer queries professionally and provide suitable resolutions.
• Maintain proper call records and update customer interactions in the CRM system.
• Follow up with customers to ensure timely payment and commitment tracking.
• Achieve daily and monthly collection targets assigned by the management.
• Build and maintain positive relationships with customers through effective communication.
• Escalate unresolved issues to the concerned department when required.
• Ensure compliance with company policies, collection guidelines, and legal regulations.
• Maintain professionalism and customer satisfaction during all interactions.

Mandatory Skills

• Excellent verbal communication skills in Hindi and basic English.
• Good convincing and negotiation skills.
• Basic computer knowledge and typing skills.
• Ability to handle pressure and achieve targets.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.

Preferred Skills

• Prior experience in telecalling, collections, customer service, or sales.
• Knowledge of banking or collection processes.
• Ability to manage difficult customer conversations professionally.
• Experience using CRM or calling software.

Eligibility Criteria

• Qualification: Intermediate (10+2) / Graduate
• Fresher and experienced candidates can apply.
• Candidates with customer service or collection experience will be preferred for higher salary brackets.

Salary & Benefits

• Salary: ₹12,000 – ₹20,000 per month
• Performance-based incentives
• Growth opportunities in the banking collection process
• Professional work environment
• Immediate joining opportunity