Telecaller – Collection Process (IDFC)

Job Category: Customer Support / Collections

Location: Bangalore (Work from Office)

Job Type: Full-Time

No. of Openings: 50 Positions

• Kannada Speakers: 30
• Telugu Speakers: 10
• Tamil Speakers: 10

Job Description:

We are urgently hiring Telecallers for the Collections Process of a leading NBFC – IDFC. The role involves following up with customers for overdue payments, explaining repayment options, and updating collection records.

Key Responsibilities:

• Make outbound calls to customers in the assigned regional language.
• Follow up on pending EMIs or loan repayments.
• Educate customers about payment deadlines and late fee implications.
• Record customer feedback and update CRM systems.
• Meet daily/weekly collection targets.
• Coordinate with the internal recovery team as required.

Skills Required:

• Proficiency in any one regional language: Kannada / Telugu / Tamil.
• Basic to manageable English communication.
• Good listening and persuasion skills.
• Experience in telecalling, collections, or customer support preferred.
• Freshers with strong communication skills are welcome.

Minimum Qualification:

• 2nd PUC / 12th Pass or higher

Work Environment:

• Location: Bangalore (On-site)
• Shift: Day Shift (Monday to Saturday)
• Training: On-the-job training provided

Salary & Benefits:

• Competitive salary as per market standards
• Incentives on successful collections
• Opportunity for long-term career growth
• Weekly and monthly performance rewards