Tele Counsellor (Domestic Voice Process)

We are looking for a dedicated and skilled Tele Counsellor for our Domestic Voice Process team. As a Tele Counsellor, you will play a crucial role in guiding and assisting clients through our services, ensuring a positive experience and helping them make informed decisions. You will be responsible for handling inbound and outbound calls, addressing client inquiries, and providing expert advice.

Key Responsibilities:

- Engage with clients over the phone to understand their needs and provide relevant information.

- Offer personalized counselling based on client requirements and company offerings.

- Handle queries and resolve issues promptly to ensure customer satisfaction.

- Maintain accurate records of client interactions and feedback.

- Follow up on leads and convert prospects into satisfied customers.

- Achieve or exceed individual and team performance targets.

Requirements:

- Minimum education: Graduate or Undergraduates (12th Pass with result in hand).

- Previous experience in a voice process or customer service role is preferred.

- Excellent communication skills in English and Hindi.

- Strong problem-solving abilities and a customer-oriented approach.

- Ability to work in a fast-paced environment with a positive attitude.

If you are passionate about customer service and looking to be a part of a dynamic team, apply now to join us as a Tele Counsellor.