Tele Collections Executive – Personal Loan

📍 Location: Bangalore – Hoodi

(Opposite Tata Showroom, Brookefields Road, Doddanekundi, Phase 2, Garudachar Palya, Mahadevapura, Bengaluru – 560048)

Tele Collections Executive – Personal Loan & Business Loan Collections

Key Responsibilities:

• Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts
• Follow up with customers regarding pending EMI payments and ensure timely collections
• Negotiate repayment plans and resolve payment-related concerns professionally
• Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems
• Coordinate with field collection teams and backend operations for effective account resolution
• Ensure compliance with collection processes, company policies, and quality standards
• Address customer queries, escalations, and disputes with empathy and professionalism
• Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

• Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry
• Excellent communication and convincing skills
• English Hindi
• English Telugu
• English Kannada but with sales experience
• Strong negotiation, interpersonal, and problem-solving abilities
• Basic knowledge of CRM tools and MS Office
• Graduate in any discipline
• Age Limit: Below 30 years

Salary & Benefits:

💰 Salary: Up to 3.5 LPA + Attractive Incentives