Sr. Dialer

Position: Dialer Officer

Location: Ghansoli (Mahape – Navi Mumbai)

Experience: 4–7 years

Benefits: Incentives, Annual Bonus, Medical Coverage

HDFC Sales is seeking a skilled Dialer Officer to strategize, manage, and optimize dialer systems across multiple teams to ensure campaign efficiency and goal alignment. The role involves creating and executing comprehensive dialing strategies (manual, preview, predictive), ensuring call routing meets KPIs, and handling real-time performance metrics across telephony platforms. You’ll oversee campaign design, calling lists, reports, filters, and performance monitoring aligned with global standards.

The candidate will manage daily administration, ensure proper staffing levels, and execute dialer strategies tailored to various departments. Responsibilities include agent statistics analysis, quality assurance, compliance adherence, and collaboration with sales and system teams for process improvements. Clear verbal/written communication, strong time management, and analytical skills are essential.

Eligibility:

Minimum 4 years’ experience in a high-volume contact center

Technical knowledge of dialer systems, CRM integration, and campaign tools

Ability to interact with cross-functional teams and senior stakeholders

Proficiency in project handling and performance monitoring

This role is ideal for candidates with a solid understanding of dialing platforms, reporting tools, and a proven ability to manage large-scale outbound/inbound operations efficiently.