Senior Style Associate

Job Title: Senior Style Associate

Job Summary

The Senior Style Associate plays a key role in achieving store targets by delivering exceptional customer service, driving sales, maintaining visual standards, and supporting team performance. This position works closely with store leadership to ensure smooth daily operations and high customer satisfaction.

Key Responsibilities

• Support the Store Manager and Assistant Store Manager in achieving sales targets and business goals.
• Deliver excellent customer service and ensure a positive in-store experience.
• Handle escalated customer concerns professionally and ensure timely resolution.
• Maintain and enhance visual merchandising standards as per company guidelines.
• Manage inventory activities including stock replenishment, stock audits, and monitoring product movement.
• Minimize stock discrepancies and maintain accurate inventory records.
• Process billing and transactions through POS systems and promote cross-selling and upselling.
• Follow all Standard Operating Procedures (SOPs) and operational policies.
• Assist in training and mentoring new and existing team members on products and service standards.

Candidate Profile

• Minimum HSC qualification or above.
• At least 2 years of experience in fashion retail.
• Age between 18 and 35 years.
• Basic computer knowledge is preferred.

Required Skills & Competencies

Communication Skills

• Strong verbal and interpersonal communication abilities.
• Confident in interacting with customers and team members.

Language Proficiency

• Fluent in the local language.
• Good command of English for professional communication.

Customer Engagement

• Builds strong relationships with customers.
• Understands customer needs through effective questioning.
• Provides personalized shopping assistance.

Non-Verbal Communication

• Maintains appropriate eye contact and positive facial expressions.
• Demonstrates confident posture and professional body language.
• Respects personal space and customer comfort.

Personal Presentation

• Well-groomed with a strong sense of fashion and style.
• Maintains high standards of hygiene and appearance.
• Wears professional and appropriate accessories.
• Uses mild fragrances and maintains overall neatness.

Retail Knowledge & Expertise

• Familiar with retail systems and processes such as POS, SOPs, visual merchandising, and inventory control.
• Capable of handling customer complaints and service issues effectively.
• Understands basic sales techniques and store operations.