Salesforce B2B Support Tech Lead

Job Title:

Salesforce B2B Support Tech Lead

Location:

Gurugram | Hyderabad

Work Mode:

Work From Office (WFO)

Experience Required:

8+ Years

Notice Period:

Immediate – 20 Days

Number of Openings:

1

Salary Range:

35 – 40 LPA

In Number:

Min: 3500000

Max: 4000000

Employment Type:

Full-Time

Hiring Need:

Immediate

Job Description

About the Role

We are looking for an experienced Salesforce B2B Support Tech Lead responsible for L2 and L3 support and maintenance of the Salesforce B2B Commerce Platform, Umbraco CMS, and Tenovos DAM platform. The ideal candidate should have strong technical expertise in Salesforce ecosystems and experience managing production support environments.

Key Responsibilities

• Provide L2 and L3 production support for Salesforce B2B Commerce platform
• Maintain and troubleshoot Umbraco CMS and Tenovos DAM platforms
• Monitor system performance and resolve technical issues
• Manage incident resolution, root cause analysis, and system improvements
• Coordinate with development and operations teams for issue resolution
• Implement fixes, patches, and system enhancements
• Ensure system stability, performance, and security compliance
• Provide technical leadership and support to the support team

Required Skills

• Salesforce B2B Commerce Platform
• L2 & L3 Production Support
• Salesforce Administration / Development
• Umbraco CMS
• Tenovos DAM Platform
• Issue troubleshooting and root cause analysis
• System maintenance and support

Preferred Skills

• Experience in enterprise e-commerce platforms
• Strong problem-solving and technical leadership skills
• Experience working in support and maintenance environments