Operations Manager Retail Business

Job Title: Operations Manager – Retail Business

Location: Mumbai

We are pleased to share an exciting opportunity for the role of Manager – Operations and Client Servicing at Commercial Reprographers, a leading provider of high-quality digital printing and packaging solutions. As a growing organization, we are seeking a motivated and results-driven professional to support operational excellence, enhance client relationships, and contribute to business growth.

About Us

Commercial Reprographers is a trusted name in commercial reprographic and digital printing solutions. With a strong focus on innovation and quality, we cater to a diverse clientele across industries such as printing, packaging, and advertising. Our offerings include reprographic printing, digital and large-format printing, prepress solutions, and advanced technologies that support leading brands in India and globally.

Key Responsibilities

• Manage end-to-end execution of retail and brand campaigns, ensuring timely and cost-effective deployment of POSM (FSUs, TUs, end caps, dump bins, posters, self-talkers, signage, etc.).
• Act as the primary point of contact between clients and internal teams to understand campaign objectives and deliver customized solutions.
• Contribute to strategic decision-making, including product-market alignment, client servicing, and customer acquisition initiatives.
• Review and present creative concepts and project plans internally prior to client presentations.
• Estimate project costs and recommend appropriate materials based on client budgets and brand requirements.
• Lead integrated marketing campaigns for product launches and finalize rate contracts to optimize costs.
• Oversee the creation and management of Sales Orders (SO), Purchase Orders (PO), route planning, logistics coordination, and campaign execution.
• Develop and manage vendor relationships, negotiate commercial terms, and ensure timely delivery of services.
• Coordinate with logistics partners (such as Star, Delivery, Spot-on, Gati, etc.) for efficient and cost-effective distribution across pan-India retail outlets.
• Ensure accurate and timely submission of execution documents, including PODs, MIS reports, and tracking data.
• Manage vendor billing processes and ensure timely reconciliation and closure.
• Looking for candidates with experience in the printing industry.