International Voice Process Executive

Mangalam Information Technologies Private Limited

Mangalam Information Technologies is a leading Business Process Management and IT services company with a strong presence in both the USA and India. We specialize in providing high-quality outsourcing solutions to Fortune 500 companies across various industries. Our expertise lies in

Healthcare Database Management, Data Processing & Capturing, Electronic Data Discovery, Medical Summarization, Medical Records Organizing & Indexing, and other outsourcing processes.

Position: Associate – International Voice Process

Educational Qualifications:

• Open to graduates and undergraduates from any discipline.

1)     Location -  Iscon Ambli Rd, Ahmedabad

2)     Salary - Competitive salary package: ₹23,000 CTC for freshers candidates

3)     Experience – For experienced candidates, candidate will get : ₹30,000 CTC  to ₹31,000 CTC ( 6 months to 1 year)

4)     Interview Mode :-

1)     1st round interview - F2F interview at Client Office

Role Overview:

We are seeking individuals with excellent communication skills and strong computer literacy to join our dynamic team.

Key Responsibilities:

• Make outbound calls to insurance companies for claim status and eligibility verification.
• Follow up insurance carriers based on client appointments.
• Track and update the status of unpaid claims.
• Adapt to various voice-based processes as required.
• Maintain accurate daily logs of activities.
• Complete assigned tasks efficiently and accurately, adhering to client SLAs.
• Work collaboratively in a team environment to achieve shared goals.
• Escalate issues to senior management in a timely manner when necessary.

Skills Required:

• Strong analytical and problem-solving abilities.
• Proficiency in MS Office and familiarity with relevant applications.
• Excellent verbal communication and convincing skills.
• Attention to detail and accuracy.
• Strong time management and organizational skills.
• Ability to work under deadlines while maintaining confidentiality.
• Initiative and teamwork-oriented mindset.

Experience:

• Open to both fresher and experienced candidates with a background in the International Voice Process.

Shift Timings (Only Male Candidates Eligible):

• 05:30 PM – 03:30 AM
• 09:00 PM – 06:00 AM

Employee Value Proposition (EVP):

• 5-day workweek (Monday – Friday).
• Competitive salary package: ₹23,000 CTC for freshers.
• Additional perks:
• ₹1,500 per month Attendance Bonus.
• ₹25,000 Retention Bonus.
• Recognized as a "Great Place to Work" certified company.
• 30 earned leaves per calendar year.
• Continuous career progression with Learning & Development programs (Technical, Soft Skills, Communication, Leadership).
• Performance-based bonuses & loyalty benefits.
• Structured Rewards & Recognition programs.
• Competitive salary aligned with market standards.
• Equal career opportunities with a diverse, inclusive, and discrimination-free workplace.
• A vibrant company culture with festival celebrations and engaging employee events.