Information Retrieval Officer (IRO) – Inbound Voice Process

Job Title: Information Retrieval Officer (IRO) – Inbound Voice Process

Company: Justdial

Location: Chennai

Employment Type: Full-time

About Justdial

Justdial is India’s leading local search engine, helping millions of users find relevant information about products, services, and businesses across the country. Our customer care team plays a vital role in delivering real-time information and ensuring customer satisfaction with accurate, efficient, and friendly communication.

Role Overview

We are looking for enthusiastic and customer-focused Information Retrieval Officers (IROs) to join our Inbound Voice Process team. The role involves assisting callers by providing accurate information related to products, services, locations, and contact details — with no sales targets involved.

Key Responsibilities

• Handle inbound customer calls courteously and professionally.
• Assist callers by providing precise and relevant information based on their queries.
• Retrieve and share data related to products, services, locations, and contact details.
• Ensure every call meets quality and response time standards.
• Maintain professionalism, patience, and empathy while handling customer interactions.

Eligibility Criteria

• Qualification: 12th Pass or Any Degree (with or without arrears).
• Age Limit: Up to 28 years.
• Skills Required:
• Excellent verbal communication in English and regional language.
• Good listening skills and attention to detail.
• Basic typing and computer handling ability.
• Strong telephone etiquette and customer service orientation.

Why Join Justdial?

• No sales targets – purely informational support role.
• Great platform for freshers to start their customer service career.
• Opportunity to work with India’s most trusted local search brand.
• Structured training and supportive work environment.