Information Retrieval Officer (IRO)

About the Role

We are hiring Information Retrieval Officers responsible for handling data, providing accurate information, and supporting operational processes. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

• Retrieve, verify, and manage information from internal systems and databases
• Handle inbound and outbound communication (calls, chats, or emails)
• Provide accurate and timely information to clients or internal teams
• Maintain proper documentation and update records regularly
• Ensure data accuracy and follow compliance guidelines
• Coordinate with different departments for information flow
• Resolve queries efficiently while maintaining service quality
• Meet daily/weekly productivity and quality targets

Eligibility Criteria

• Age: Below 30 years
• Qualification: Intermediate (12th pass) or above
• Gender: Open to all (Male & Female)
• Languages Required:Mandatory: English, Hindi, Telugu
• Additional languages will be an advantage

Skills Required

• Strong verbal and written communication skills
• Basic computer knowledge (MS Excel, MS Word, data entry)
• Good typing speed and accuracy
• Problem-solving ability
• Time management and multitasking skills
• Ability to work in a team and adapt to rotational shifts

Work Schedule

• Rotational shifts (Day shifts only)
• 5 working days per week
• 2 weekly offs

Compensation & Benefits

Full-Time Role

• Annual CTC: ₹1,96,800
• Monthly CTC: ₹16,800
• PF & ESI benefits
• ₹1,00,000 Mediclaim coverage

Part-Time Role

• Annual CTC: ₹1,62,190
• Monthly CTC: ₹13,510
• PF & ESI benefits
• ₹1,00,000 Mediclaim coverage

Selection Process

1. Assessment Test (Basic aptitude & communication)
2. HR Interview
3. Manager Interview

Who Should Apply?

• Freshers looking to start their career
• Candidates with good communication skills
• Individuals comfortable working in structured and process-driven roles