Field Executive – Service Department

Job Summary:

Paytm is seeking enthusiastic and customer-focused Field Executives to join our Service Department across various locations in Chhattisgarh . This is a service-oriented role, not a sales position. You will visit merchants and help resolve product-related issues while ensuring smooth usage of Paytm services and devices.

Key Responsibilities:

1. Service Support Tasks:

• Visit customers for servicing of Paytm device
• Replace faulty Soundbox / QR Code.
• Replace non-working EDC (Card Swipe) machines.
• Assist customers in activating and using Paytm services.
• Reactivate services for old or inactive Paytm users (win-back).

2. Cross-Selling & Onboarding:

• Educate merchants about:
• Gold SIP
• Loan and Insurance products
• Conduct Welcome Visits for newly onboarded loan merchants.

Daily Target:

• Complete 10+ tasks per day, combining both service and cross-sell activities.

Salary & Benefits:

• ₹21,000 CTC
• ₹16,500 In-Hand Salary
• Additional Incentives based on task performance

Candidate Requirements:

• Good communication and customer handling skills
• Must own a Smartphone
• Must have a Bike and a Valid Driving License
• Mobile number must be linked to Aadhaar and Bank Account

Why Join Us?

• Fixed salary with performance-based incentives
• Opportunity to work with one of India’s leading digital platforms
• Hands-on field experience and career growth in the service domain