Deputy Manager – Mortgages (Home Loans)

Job Title:

Deputy Manager – Mortgages (Home Loans)

Location:

Gurgaon

Reports To:

Area Manager – Mortgages

Position Type:

Full-Time | On-site

Compensation:

Up to ₹5 LPA (subject to relevant experience) + Lucrative Incentives

Eligibility:

• Female candidates only
• Graduate / Postgraduate
• Minimum 5 years of continuous experience in Home Loan Product, with at least 2 years of team-handling experience

Role Overview:

The Deputy Manager – Mortgages (Home Loans) will be responsible for managing and driving a high-performing sales team to achieve disbursement targets in the mortgage and home loan domain. The role requires strong leadership, analytical ability, and an understanding of housing finance products. The incumbent will manage end-to-end sales operations, ensure compliance with organizational policies, and maintain strong relationships with internal and external stakeholders to ensure business growth.

Key Responsibilities:

1. Team Management & Target Achievement:

• Lead and manage a team of mortgage sales executives to achieve monthly and quarterly business targets.
• Motivate, coach, and develop the team to enhance performance and productivity.
• Monitor daily sales activities, conversion ratios, and overall business performance.
• Conduct regular performance reviews, providing actionable feedback and guidance.

2. Area & Geography Mapping:

• Responsible for allocating and managing sales geographies for the assigned team.
• Review area mapping periodically to ensure effective market coverage.
• Identify high-potential areas for business expansion and assign leads strategically.

3. Source & Channel Partner Relationship Management:

• Build and maintain strong relationships with key sourcing partners, DSAs, connectors, and builders.
• Regularly engage with existing partners to strengthen business ties and ensure consistent lead flow.
• Identify, recruit, and empanel new channel partners to expand business reach.

4. Joint Calls & Field Activity:

• Conduct joint field visits and sales calls with team members to support deal closures.
• Visit potential customers and partners to assess business opportunities and provide guidance.
• Ensure field visibility and adherence to sales discipline through daily reporting.

5. Process Adherence & Sales Governance:

• Ensure strict adherence to company sales process, compliance norms, and documentation standards.
• Monitor and review the Loan Management System (LMS) for data accuracy and lead management.
• Coordinate with credit and operations teams to ensure smooth processing of loan applications.
• Facilitate data migration, validation, and reconciliation during loan processing and disbursement stages.

6. Team Engagement & Communication:

• Conduct daily team huddles to review performance, address challenges, and plan daily goals.
• Promote a high-performance culture by ensuring open communication and accountability.
• Provide necessary training and mentoring to enhance product knowledge and soft skills of the team.

7. Coordination with HSPL Hub (Credit Team):

• Collaborate closely with the credit and underwriting teams for faster turnaround of loan applications.
• Track and communicate the loan approval and disbursement status to the sales team and customers.
• Support escalation handling for any loan processing delays or customer queries.

Required Skills & Competencies:

• Proven track record in home loan or mortgage sales.
• Strong knowledge of retail loan products, credit assessment, and housing finance ecosystem.
• Excellent communication, negotiation, and presentation skills.
• Strong leadership and people management skills.
• Good analytical and problem-solving ability.
• Proficiency in MS Office tools and CRM/LMS systems.

Key Performance Indicators (KPIs):

• Achievement of disbursement targets
• Team productivity and conversion ratios
• Number of new sourcing partners empanelled
• Lead-to-loan conversion rate
• Customer satisfaction and process compliance

Additional Information:

• Work Type: On-site (Field + Office)
• Working Days: 6 days a week (Monday to Saturday)
• Notice Period: Immediate joiners preferred
• Hiring Urgency: Immediate