Customer Support (Voice Process – US Shift)

Customer Support (Voice Process – US Shift)

Client: Accenture

Location: Bangalore (Work From Office – Mandatory)

Work Mode: Night Shifts (US Shifts – Rotational)

Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)

Role Overview

We are hiring Customer Support Associates for a leading global client. This role involves handling inbound and outbound calls for US customers, screening candidates, and accurately recording call outcomes in client tools.

Eligibility Criteria

For Freshers:

• 2024 graduates eligible.
• 2025 pass-outs may apply if they have cleared Semesters 1–5 in one attempt and have a valid 6th semester hall ticket.
• Must have excellent communication skills (strong intro and call closure).
• Take-home: ₹21,000 per month (Approx. ₹3 LPA CTC).
• Location: Prestige Technopolis, Adugodi, Bangalore.

Key Skills & Requirements

• Excellent verbal communication skills – must score Versant 58+.
• Willingness to work in night shifts (5 PM – 7 AM IST).
• Must be comfortable with rotational weekly offs.
• Prior US contact center experience preferred.
• Work from office is mandatory.
• Must be comfortable following client holiday calendar (not Indian national/state holidays).

Selection Process

1. Internal Screening
2. Versant Test (Score 58+)
3. Communication/Voice & Accent Round
4. Operations Round (Final Interview)

Service Provider Responsibilities

• Ensure candidates are willing to work in US shifts and return-to-office.
• Pre-screen candidates for strong communication and call etiquette.
• Only submit candidates who have cleared Versant 58+ or above.
• Avoid last-minute attrition and unnecessary leave exhaustion near contract end date.