Customer Support Officer – International (Non-Voice Process)

Customer Support Officer – International (Non-Voice Process)

Company: Alldigi Tech

Location: Velachery, Chennai

Open Positions: 50

Mode of Work: Work from Office

Interview Type: Face-to-Face (F2F)

Compensation: ₹2.0 LPA – ₹3.0 LPA (based on experience)

About the Company

Alldigi Tech is a rapidly growing organization providing high-quality support services to global clients in the banking and financial sector. We are committed to excellence in customer engagement, ensuring smooth, efficient, and positive client experiences through our skilled workforce and advanced communication systems.

Position Overview

We are seeking energetic and detail-oriented Customer Support Officers for our International Non-Voice Process (US Banking Process). The ideal candidate will handle customer queries through chat and email, ensuring timely and accurate resolutions while maintaining superior service quality.

Key Responsibilities

• Manage customer interactions via chat and email, ensuring timely responses.
• Handle both inbound and outbound chats with a customer-first approach.
• Identify customer needs and provide accurate information and solutions.
• Record and track issues in the CRM system with complete details.
• Follow communication procedures, guidelines, and policies to ensure quality service.
• Escalate unresolved queries to appropriate departments as needed.
• Maintain confidentiality and data security at all times.
• Meet daily performance metrics such as response time, quality, and resolution rate.

Preferred Candidate Profile

• Education: Graduate in any discipline (Freshers are welcome).
• Experience: 0–1 year (experience in BPO/Customer Service is a plus).
• Skills Required:
• Strong command of written English.
• Excellent typing speed and accuracy.
• Strong attention to detail and customer-oriented attitude.
• Basic computer proficiency (MS Office, Email handling, CRM tools).
• Work Schedule: Rotational Night Shifts (Any 9-hour shift).
• Working Days: 5 days a week (2 rotational week-offs).
• Mode of Operation: Work from Office – Velachery, Chennai.
• Benefits:
• Two-way cab facility (within 17 km radius).
• Meals provided based on shift schedule.
• Friendly and supportive team culture.

Salary & Perks

• Salary Range: ₹2.0 LPA – ₹3.0 LPA (based on experience).
• Performance-based appraisals and growth opportunities.
• Comprehensive on-the-job training.