Customer Support Executive

Job Title : Customer Support Executive– Hotel Contracting Location: Malad Experience: 0–3 Years Salary: ₹18,000 – ₹25,000 (In-hand) Process: 50% Chat | 50% Voice Key Responsibilities: • Act as the primary point of contact for hotel partners and B2B clients • Handle queries related to bookings, rates, availability, and contracts • Coordinate with the contracting team for rate and inventory updates • Assist in onboarding new hotel partners • Ensure accuracy of hotel data (rates, policies, inclusions) • Resolve booking issues – cancellations, amendments, and refunds • Follow up with hotels for confirmations and special requests • Maintain SLA and ensure timely responses • Collaborate with sales and operations teams for smooth delivery Required Skills: • Strong communication skills (written and verbal) • Basic knowledge of OTAs / hotel booking systems preferred • Good coordination and problem-solving ability • Attention to detail and accuracy • Ability to multitask and work under pressure Interested candidates can share their resume at: virti.s@etrav.in