Customer Support Executive – International (Voice Process)

Customer Support Executive – International (Voice Process)

Company: Alldigi Tech

Location: Velachery, Chennai

Open Positions: 50

Mode of Work: Work from Office

Interview Type: Face-to-Face (F2F)

Compensation: ₹2.6 LPA – ₹4.0 LPA (based on experience)

About the Company

Alldigi Tech is a leading name in global customer engagement solutions, supporting clients in the US banking sector with professional voice-based customer service. We pride ourselves on delivering superior customer experience, operational efficiency, and growth-driven support systems for international clients.

Position Overview

We are hiring dynamic and articulate Customer Support Executives for our International Voice Process. The candidate will handle inbound and outbound customer calls for a US Banking Process, ensuring issue resolution, satisfaction, and compliance with service standards.

Key Responsibilities

• Handle inbound and outbound international customer calls efficiently and professionally.
• Listen actively to customer queries and provide relevant solutions or information.
• Ensure high-quality interactions and maintain service standards at all times.
• Log all customer interactions accurately in the CRM system.
• Follow up on unresolved issues and ensure timely closures.
• Collaborate with internal teams for escalations or complex issue handling.
• Adhere to call scripts, call quality, and compliance guidelines.
• Achieve daily and monthly performance targets including call quality, CSAT, and productivity.

Preferred Candidate Profile

• Education: Any graduate (mandatory).
• Experience: Minimum 1 year in International Voice Process (preferably in US or UK shifts).
• Skills Required:
• Excellent English communication skills (neutral accent preferred).
• Strong listening and problem-solving abilities.
• Confidence to handle customer objections and escalations.
• Good interpersonal and multitasking skills.
• Comfortable working in night shifts.
• Work Schedule: Rotational Night Shifts (Any 9-hour shift).
• Working Days: 5 days per week (2 rotational week-offs).
• Mode of Operation: Work from Office – Velachery, Chennai.
• Benefits:
• Two-way cab facility (within 17 km radius).
• Meals provided as per shift.
• Health and wellness benefits as per company policy.

Salary & Perks

• Salary Range: ₹2.6 LPA – ₹4.0 LPA (based on experience).
• Attractive performance incentives and career growth opportunities.
• Training and certification in international communication standards.

Interview Details

• Interview Mode: Face-to-Face (F2F)
• Location: Alldigi Tech Office, Velachery, Chennai