Customer Support Executive for Email and Voice process

Role & Responsibilities

Customer Service Process:

• Handle inbound and outbound customer queries efficiently
• Provide accurate banking information and resolve customer issues
• Ensure high standards of service quality and customer satisfaction

Email Process:

• Manage customer interactions through email professionally and promptly
• Respond to queries, requests, and complaints in a clear and concise manner
• Maintain proper documentation and follow escalation protocols when required

Requirements

• Excellent verbal and written communication skills (V4 quality)
• Basic computer knowledge and typing proficiency
• Positive attitude, adaptability, and willingness to learn
• Ability to work under rotational shifts and maintain service accuracy

Compensation

• Customer Service: ₹16,000 CTC per month
• Email Process: ₹18,000 CTC per month

Work Schedule

• Working Days: 6 days a week (1 weekly off)
• Shift Timings:
• Females: 7:00 AM – 7:00 PM (Day window)
• Males: Rotational shifts

Interview Process

1. HR Round
2. Operations Round
3. SVAR Assessment
4. Client Interview