Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

• Answer inbound customer calls and resolve queries related to banking services and products.
• Provide accurate and timely information while maintaining high service quality.
• Build positive customer relationships by ensuring clear communication in English and regional language.
• Maintain detailed records of customer interactions in the system.
• Escalate unresolved or complex issues to the appropriate department.
• Meet daily/weekly performance metrics like call handling time, resolution, and quality.
• Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

• UG or Graduate
• Min 6 months Telesales experience
• Excellent communication skills in English + Hindi
• Basic computer literacy and good typing skills.
• Strong interpersonal and problem-solving abilities.

Job Details

• Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
• Shift: 24/7 rotational shifts.
• Week Off: 1 rotational weekly off.
• Employment Type: Full-time.
• Industry: Banking / Financial Services.

Why Join Globiva?

• Opportunity to work with leading Indian banks.
• Career growth in the customer service and BPO sector.
• Exposure to both domestic and linguistic customer service.
• Inclusive and performance-driven work environment.