Customer Service Representative

Job Title:

Customer Service Representative

Company:

Teleperformance Global Services Private Limited

Location:

Teleperformance Gate 1 phase 8B, Sector 75 Mohali PIN: 140307

Responsibilities:

1. Handle incoming customer inquiries via phone, email, and chat professionally and efficiently.

2. Provide accurate information, resolve issues, and process requests in a timely manner.

3. Document all customer interactions and resolutions accurately in the CRM system.

Requirements:

1. Proven experience in a customer service role, preferably in a call center environment.

2. Ability to work flexible hours, including evenings, weekends, and holidays.

3. High school diploma or equivalent; higher education is a plus.

Skills:

1. Excellent verbal and written communication skills.

2. Strong problem-solving and de-escalation abilities.

3. Proficiency in using CRM software and other customer service tools.

Qualifications:

1. A minimum of 1 year of experience in a customer-facing role.

2. Demonstrated ability to meet or exceed customer service metrics.

3. Legal eligibility to work in India.