Customer Service Executive

As a Customer Support Executive, you will be responsible for handling customer inquiries and providing

timely and effective support through voice. Your primary goal will be to address customer concerns, resolve

issues, and maintain a high level of customer satisfaction. Your role will play a vital part in enhancing our

brand image and fostering long-term customer relationships.

Job Location: 28, Shivaji Marg, Block C, Najafgarh Road Industrial Area, New Delhi, Delhi, 110015

Shift Time: 24*7

For female: Day shift

Responsibilities:

-Respond to customer queries and concerns promptly and professionally through voice channels.

-Provide accurate information about our services, policies, and procedures to customers.

-Assist customers in navigating the platform, placing orders, and troubleshooting technical issues.

-Resolve customer complaints and escalate complex issues to the appropriate departments when

necessary. Ensure customer inquiries and issues are resolved within defined service level agreements

(SLAs).

-Maintain accurate and detailed records of customer interactions and transactions. Collaborate with

internal teams, including operations, logistics, and billing, to address customer needs effectively.

-Stay up to date with product knowledge, promotions, and industry trends to provide accurate and

relevant information to customers.

-Proactively identify areas for process improvement and recommend solutions to enhance the

customer support experience.

-Demonstrate empathy, patience, and a customer-centric approach in all interactions.

Requirements:

-Previous experience in a customer support role, preferably in a chat, email, or voice process.

-Excellent communication skills in English, both written and verbal. Proficiency in additional languages

is a plus.

-Strong problem-solving and multitasking abilities, with keen attention to detail.

-Familiarity with customer support software and ticketing systems is an advantage.

-Ability to work in a fast-paced environment and adapt to changing priorities.

-Good knowledge of food delivery services and the ability to understand customer needs and

preferences in this domain.

-Ability to work flexible hours, including weekends and holidays, as per business requirements.