Customer Service Executive (FCL Export)

Role Requirement: 

To Support and coordinate with sales department Shipment confirmation & follow-up with respective stakeholders.

Roles & Responsibilities :

• Coordinating with local customers for cargo and maintaining the LCL/FCL shipment sheets with respect to stuffing, Sailing, and delivery of cargo.

• Updating correct entries in the system with respect to rates, internal notes, and CFS

• Preparing and updating DSR post shipments vessel details to the customer until the shipments reach the final destinations.

• Follow up with the clients to get the booking confirmed.

• Coordinating with overseas agents upon the requirement

• Coordinating with operations, and planning desk for operational matters.

• Timely submission of rates

• Coordinating with the internal department for SI, invoices, BLS, pricing, etc

• Monitoring Releasing of BL

• Coordinating with Carriers for container transshipments details

• Coordinate with CHA & sending invoice to the customer

Skills & Competencies:

• Strong Interpersonal Skills

• Negotiations skills & Presentation Skills

• Good excel skills

Should be from Freight / Logistics company only