Customer Service Associate (Voice & Email Process)

Job Title: Customer Service Associate (Voice & Email Process)

Location: Palava, Mumbai

Hiring: 50+ Positions

Process

Axis Bank – Inbound Blended Process

Hiring Period: 7th March 2026 to 31st March 2026

Job Role

We are looking for Customer Service Associates to handle voice and email support for Axis Bank customers. The role involves resolving customer queries, providing accurate information, and delivering a high level of customer service.

Key Responsibilities

• Handle inbound customer queries through voice and email channels.
• Provide accurate information and solutions to customers.
• Maintain professional communication while interacting with customers.
• Ensure high customer satisfaction by resolving issues efficiently.
• Follow company policies and maintain service quality standards.

Eligibility Criteria

• Graduates only
• Work From Office (Palava, Mumbai)
• Good communication skills in English (Verbal & Written)
• Strong customer service orientation
• Good listening and problem-solving skills
• Ability to work under pressure and handle challenging situations
• Good interpersonal skills and willingness to learn

Shift Details

• Male Employees: 24×7 rotational shifts
• Female Employees: 7:00 AM – 7:00 PM window
• 6 Days Working
• Rotational Off (No fixed weekly off)

Selection Process

1. HR Round
2. SVAR Test (SHL Assessment)
3. Operations Round
4. Client Round

Salary

₹15,000 – ₹18,000 CTC per month