Customer Care Executive (Voice & Sales Process)

job Title: Customer Care Executive (Voice & Sales Process)

Job Description:

We are hiring Customer Care Executives for our Voice & Sales Process. The role involves handling inbound and outbound calls, resolving customer queries, and driving sales through effective communication and persuasion. The ideal candidate should have excellent verbal skills, a customer-focused attitude, and the ability to achieve sales targets.

Key Responsibilities:

• Handle customer inquiries via calls professionally.
• Provide accurate information and resolve customer concerns.
• Upsell and cross-sell company products and services.
• Maintain call logs and update CRM software.
• Achieve assigned sales and service targets.
• Follow up with customers to ensure issue resolution.
• Adhere to company guidelines, scripts, and compliance regulations.
• Work collaboratively with the team to enhance customer satisfaction.
• Handle objections and negotiate effectively.
• Adapt to process changes and product updates.

Requirements:

• Strong communication skills (English & regional languages preferred).
• Prior experience in customer service, sales, or telecalling is a plus.
• Ability to handle high call volumes and meet sales targets.
• Proficiency in MS Office and CRM tools.
• Positive attitude and problem-solving skills.
• Willingness to work in rotational shifts.
• Immediate joiners preferred.

Contact

Dudekula Zahiruddin

+91 7013519107