Customer Care Executive (Insurance Process – Voice Support)

Customer Care Executive (Hindi / English / Marathi Process)

Company: Taurus BPO Services India LLP

Location: Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra – 411014

Department: Insurance Process – Voice Support

Contact Person: HR – Akid (Mention as Reference during Walk-in)

About Taurus BPO:

Taurus BPO Services India LLP is a rapidly growing business process outsourcing firm that specializes in insurance process management. We are committed to delivering exceptional customer service experiences through professional communication, empathy, and efficiency.

Position Overview:

We are hiring energetic and customer-focused Customer Care Executives for our Insurance Voice Process. The role involves interacting with customers via calls, resolving their queries, and ensuring a seamless service experience.

Key Responsibilities:

• Handle inbound and outbound calls related to insurance products and services.
• Assist customers with policy information, renewals, payments, and claims.
• Update and manage customer records accurately in the internal systems.
• Provide professional and polite communication to ensure high customer satisfaction.
• Meet daily and monthly targets for quality, productivity, and call handling.
• Coordinate with internal departments to resolve customer issues promptly.

Eligibility Criteria:

• Education: HSC / Undergraduate / Graduate (any stream)
• Experience: Fresher to 6 months (BPO or customer service preferred)
• Languages Required: English, Hindi, Marathi
• Shift Timing: Day Shift (Office-based, Full-time)

Skills Required:

• Excellent verbal communication skills in English, Hindi, and Marathi
• Good listening ability and patience to handle customer queries
• Basic computer knowledge and typing skills
• Positive attitude and willingness to learn

Salary & Benefits:

• Salary Range: ₹12,000 – ₹17,000 per month
• Fixed Salary + Attractive Incentives (up to ₹45,000/month based on performance)
• Growth opportunities in the insurance process domain
• Friendly and supportive work culture

Walk-in Interview Details:

📍 Venue: Taurus BPO Services India LLP, Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra – 411014

📞 Contact Person: HR – Akid

🗓️ Note: Walk-in directly and mention “HR Akid” as a reference during the interview.