Customer Care Executive / Senior Customer Care Executive (Inbound Process)

Job Location

Hyderabad, Telangana

Job Role

Customer Care Executive / Senior Customer Care Executive

Eligibility Criteria

• Higher Secondary (12th Pass) or Pursuing Graduation
• Excellent communication skills in Gujarati/Bengali or other regional languages
• Willing to relocate to Hyderabad, if required
• Flexible to work in rotational shifts between 7:00 AM and 9:00 PM (9-hour shift)

Salary

• CTC: ₹16,000 – ₹17,000 per month

Key Responsibilities

Customer Support

• Handle inbound customer calls professionally and efficiently.
• Deliver exceptional customer service while maintaining a customer-first approach.
• Understand customer concerns, identify their needs, and provide appropriate solutions.
• Demonstrate empathy, patience, and active listening during customer interactions.
• Resolve customer issues effectively and escalate complex cases whenever required.
• Manage difficult conversations with confidence using strong conflict resolution and de-escalation skills.
• Maintain accurate records of customer interactions and follow organizational processes.
• Adhere to assigned work schedules and maintain regular attendance.
• Be flexible to work on weekends, holidays, and overtime based on business requirements.

Problem-Solving & Operational Skills

• Analyze customer concerns logically and provide timely resolutions.
• Prioritize tasks effectively to meet service level expectations.
• Make sound decisions while handling customer queries.
• Remain calm and composed in high-pressure or escalated situations.
• Demonstrate self-discipline, accountability, and ownership of assigned responsibilities.
• Maintain accuracy, attention to detail, and strong organizational skills.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.

Required Skills

• Excellent verbal communication
• Customer Service Orientation
• Active Listening
• Problem-Solving
• Conflict Resolution
• Time Management
• Multitasking
• Attention to Detail
• Adaptability
• Team Collaboration

Preferred Candidate Profile

• Customer-focused with a positive attitude.
• Strong interpersonal and relationship-building skills.
• Quick learner with the ability to adapt to changing business requirements.
• Comfortable working in a fast-paced, target-driven environment.
• Willingness to work in rotational shifts and relocate to Hyderabad if required.