Client Solutions Advisor – US Outbound Telesales

Job Title: Client Solutions Advisor – US Outbound Telesales

Company: Interactis LLP

Location: Vikhroli (West), Mumbai

Work Mode: Onsite

Work Shift: Night Shift (IST)

Job Type: Full-Time

Weekly Offs: 2 per week

Reporting To: Team Leader – Operations

Operating Geography: United States

Job Description:

Interactis LLP is actively hiring experienced Client Solutions Advisors to join our dynamic telesales operations team. This role is perfect for individuals with prior experience in US outbound voice processes and a passion for delivering persuasive communication and excellent customer interaction. You will be responsible for initiating outbound calls to potential leads and converting them into customers by explaining our client’s products and services effectively.

As a Client Solutions Advisor, your goal will be to build rapport with prospects, understand their needs, offer valuable solutions, and drive conversions. You will work in a fast-paced, target-driven environment with opportunities for growth and attractive incentive structures.

Key Responsibilities:

• Make outbound calls to cold/warm leads and potential prospects
• Introduce and explain product and service offerings with confidence and clarity
• Identify customer needs and deliver tailored solutions
• Follow up with interested leads to complete the sales process
• Maintain a natural and engaging tone throughout conversations
• Meet daily, weekly, and monthly KPIs for calls, conversions, and productivity
• Handle objections, queries, and concerns professionally
• Ensure compliance with internal policies and data protection protocols
• Maintain accurate call logs and CRM records
• Collaborate with team members and uphold a high standard of communication and professionalism

Qualifications:

• Minimum HSC, Diploma, or Bachelor's degree (Master’s, Engineering, and Medical graduates not eligible)
• Certifications in call center/customer service are an added advantage

Experience:

• Minimum 6 months of experience in a US outbound voice sales process
• Familiarity with dialers and CRM systems is essential

Other Requirements:

• Strong verbal communication and active listening skills
• Fluent in English and Hindi
• Typing speed of 40 to 60 WPM
• Working knowledge of MS Word, Excel, and Emails
• Ability to multitask, manage time efficiently, and stay calm under pressure
• Adaptable to different personality types and customer behaviors
• Positive attitude, team-oriented, polite, and professional demeanor

Compensation:

• Salary: ₹24,000 – ₹35,000 per month (based on communication level and experience)
• Incentives: Up to ₹10,000 per month (performance-based)
• Attendance Allowance: As per policy
• Transport Allowance: As per policy
• Night Shift Allowance: As per policy

Company Website: www.interactis.in

Equal Opportunity Statement: Interactis LLP is an Equal Opportunity Employer and does not discriminate against applicants based on race, ethnicity, gender, sexual orientation, disability, or any other status.