B2B CLIENT ONBOARDING MANAGER

EarlyJobs is committed to delivering seamless hiring experiences for enterprise clients through our robust B2B platform. As an Enterprise B2B Client Onboarding Manager, you will serve as the critical bridge between the sales promises made to large-scale clients and the actual delivery of our services, ensuring a flawless transition that builds trust and long-term partnerships. This role is pivotal in activating new accounts efficiently in a hybrid work environment based in Bangalore.

Key Responsibilities:

• Guide new enterprise clients through the onboarding process onto EarlyJobs' systems, including user account setup, platform training sessions, and customization of features to match their needs.
• Meticulously capture detailed hiring requirements, service level agreements (SLAs), and key performance indicators (KPIs) during initial consultations to set clear expectations.
• Coordinate the provision of dashboard access, automated workflows, and customized reporting tools, troubleshooting any technical issues in collaboration with IT teams.
• Act as the dedicated single point of contact for clients during the early engagement phase, addressing queries, providing updates, and facilitating communication across departments.
• Ensure perfect alignment between what was promised in sales discussions, the capabilities of our delivery teams, and the client's evolving expectations to prevent mismatches.
• Proactively track onboarding milestones, identify potential risks or delays, and manage escalation points to resolve issues swiftly and maintain project timelines.

What Success Looks Like:

• Achieving zero confusion or miscommunications during the onboarding phase, leading to satisfied clients from day one.
• Accelerating role activation times, enabling clients to post jobs and receive candidates faster than industry averages.
• Fostering high client confidence through transparent processes, resulting in repeat engagements, upsells, and positive referrals.|

If you excel in client-facing roles, have a keen eye for detail, and enjoy turning complex onboardings into smooth successes, this position at EarlyJobs offers immense growth potential in the enterprise recruitment space.