Associate Director – Information Management

Job Title: Associate Director – Information Management

Location: Santacruz, Mumbai

Work Mode: On-site (Local candidates preferred)

Experience: 8–10 years

CTC Range: ₹15 LPA – ₹20 LPA

Reporting To: Chief Executive Officer (with dotted line to Fractional CTO)

Role Overview:

We are seeking a dynamic and experienced professional for the role of Associate Director – Information Management. The individual will lead the technology function in a high-impact social sector organization, working at the intersection of IT, data systems, and public health program enablement. The role is instrumental in driving tech adoption, data integration, and digital transformation initiatives that serve urban communities.

The Associate Director will be responsible for aligning the technology roadmap with the organization’s mission. This includes managing infrastructure, streamlining operations, supporting data-driven decision-making, and building internal capacity to sustain systems. The ideal candidate should have a solid technical background and a deep understanding of how to translate user needs into scalable and efficient tech solutions.

Key Responsibilities:

1. Strategic Technology Planning & Digital Transformation

• Collaborate with program and operations teams to identify areas where technology can improve workflows and decision-making.
• Translate strategic program goals into system requirements and implementation plans.
• Map and streamline operational processes to support digital initiatives.
• Guide adoption of business intelligence systems for internal monitoring and external reporting.

2. Data & Monitoring Enablement

• Partner with the M&E team to develop systems for effective data collection, analytics, and visual reporting.
• Enhance program-level data flows, ensuring system usability and data integrity.
• Contribute to building an evidence-based framework using real-time data inputs.

3. IT Infrastructure Management

• Oversee the maintenance and upgradation of hardware, software, connectivity, and system security across multiple locations.
• Support routine IT tasks and system availability for over 500+ staff.
• Maintain detailed documentation of IT assets, contracts, and technical workflows.

4. Vendor & Technology Partner Coordination

• Evaluate, select, and coordinate with vendors for new tools and solutions.
• Manage deliverables, SLAs, and project timelines across internal and external technology teams.
• Assist in negotiating costs and service agreements aligned with organizational standards.

5. Capacity Building & Change Management

• Lead internal training programs for staff across domains on digital tools and platforms.
• Drive user adoption through workshops, documentation, and user support.
• Foster a culture of data responsibility and tech ownership at all levels.

Critical Traits & Competencies:

• Strong strategic and operational mindset.
• Experience with IT infrastructure, system design, data privacy, and cloud-based tools.
• Excellent cross-functional coordination and stakeholder engagement.
• Demonstrated agility in navigating ambiguity and delivering results across multiple projects.
• Strong ethical grounding, transparency, and team leadership ability.

Preferred Qualifications:

• B.Tech or M.Sc in Computer Science or IT (M.Tech preferred).
• 8–10 years of experience in IT management, digital systems, or data governance, preferably with exposure to grassroots program implementation or social impact work.